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Travel Insurance Direct Insurance Reviews

As one of Australia’s leading travel insurance companies, Travel Insurance Direct offers different levels of cover for all types of travellers, including multi-trip policies for frequent travellers and cover for senior travellers, as well as outstanding service. They are underwritten by Lloyds of London.

Overall rating 5/5
8 Reviews

Good service

  • Review by Eden Pollak
  • Sun May 2020, 5:30 pm
  • 20 comment

I booked a trip to Cairo because it was one of my bucket lists. I made a detailed itinerary and was already pretty excited about the journey. On the day of my flight, the lawyer of my friend contacted me and told me that I needed to stay in the country. I was about to receive a subpoena as a court witness for my friend's trial, who was in the detention center. I explained to him that my trip was all set, and I wanted to go on vacation. He suggested that I should get an insurance plan from Travel Insuranz so that I could cancel, and the expenses could be covered. I got one, and they immediately gave me my certificate and policy wording. I also was able to cancel and reschedule my trip, and they covered all the inevitable expenses. I am glad that I listened to him and attached myself with Travel Insuranz...Read More

I booked a trip to Cairo because it was one of my bucket lists. I made a detailed itinerary and was already pretty excited about the journey. On the day of my flight, the lawyer of my friend contacted me and told me that I needed to stay in the country. I was about to receive a subpoena as a court witness for my friend's trial, who was in the detention center. I explained to him that my trip was all set, and I wanted to go on vacation. He suggested that I should get an insurance plan from Travel Insuranz so that I could cancel, and the expenses could be covered. I got one, and they immediately gave me my certificate and policy wording. I also was able to cancel and reschedule my trip, and they covered all the inevitable expenses. I am glad that I listened to him and attached myself with Travel Insuranz.

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Good service

  • Review by Hannah Torreggiani
  • Sun May 2020, 5:30 pm
  • 51 comment

I got involved in a motor accident in Cambodia last month. I rented a motorcycle for the convenience of traveling from one point to another. It was raining, and the pavement was a bit slippery, and an opposing vehicle almost rammed me. I swerved to avoid the car but instead hit one of the stalls in a nearby market. I immediately filed a report to their traffic management team and transportation department to document what happened. I then contacted Travel Insuranz in writing for the possible settlement with the owner of that stall. I thought at first that it would be a lengthy and tedious process. But to my surprise, they just asked for reasonable documents to support the claims. They also assured me that the accidental damage to that property was still under my policy. It was kind of them even to ask me if I was okay. I was glad that I partnered with them as they were kind yet professional...Read More

I got involved in a motor accident in Cambodia last month. I rented a motorcycle for the convenience of traveling from one point to another. It was raining, and the pavement was a bit slippery, and an opposing vehicle almost rammed me. I swerved to avoid the car but instead hit one of the stalls in a nearby market. I immediately filed a report to their traffic management team and transportation department to document what happened. I then contacted Travel Insuranz in writing for the possible settlement with the owner of that stall. I thought at first that it would be a lengthy and tedious process. But to my surprise, they just asked for reasonable documents to support the claims. They also assured me that the accidental damage to that property was still under my policy. It was kind of them even to ask me if I was okay. I was glad that I partnered with them as they were kind yet professional.

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excellent service

  • Review by Natalie Kendall
  • Sun May 2020, 5:30 pm
  • 4 comment

Travel Insuranz is true to its tagline, "Don't Worry, Just Travel." We visited Paris and ticked off things in the bucket list, such as seeing the Mona Lisa painting, the Eiffel Tower, and other architectural finds. As the wonders and beauty of Paris were marveling us, I felt a sharp pang on my right molar. It then became a throbbing pain that I could not just ignore. We contacted Travel Insuranz because I got worried at that time that they would not cover dental treatments. After all, not all travel insurance companies offered that. They said that I did not have to worry, and they referred to a dental clinic nearby. I had my supposedly perfect teeth checked by the dentist, and she said that I needed to have a root canal procedure because my molar got infected. Sad! But gladly, the Travel Insuranz approved a refund related to the amount in the policy I bought. Thanks to Travel Insuranz for the hassle-free trip!..Read More

Travel Insuranz is true to its tagline, "Don't Worry, Just Travel." We visited Paris and ticked off things in the bucket list, such as seeing the Mona Lisa painting, the Eiffel Tower, and other architectural finds. As the wonders and beauty of Paris were marveling us, I felt a sharp pang on my right molar. It then became a throbbing pain that I could not just ignore. We contacted Travel Insuranz because I got worried at that time that they would not cover dental treatments. After all, not all travel insurance companies offered that. They said that I did not have to worry, and they referred to a dental clinic nearby. I had my supposedly perfect teeth checked by the dentist, and she said that I needed to have a root canal procedure because my molar got infected. Sad! But gladly, the Travel Insuranz approved a refund related to the amount in the policy I bought. Thanks to Travel Insuranz for the hassle-free trip!

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excellent service

  • Review by Alana McCay
  • Sun May 2020, 5:30 pm
  • 6 comment

Travel Insuranz is synonymous with excellence. I had an emergency trip to Brazil, and I needed a comprehensive travel insurance package. A friend introduced me to Travel Insuranz. I reached out to them and bought the insurance package on the same day of my trip. After I settled everything, I got my certificate and policy wording right away through e-mail. They were that efficient! They also gave me the necessary contact details, which I found helpful and convenient. Unlike other insurance companies, I did not need to look for specific contact details because they shared everything with me. When I also had a minor change in the schedule during my trip, they could be contacted even in the wee hours. I requested for a refund because I had to cut my trip short again and go back immediately to Australia because of very personal matters. They were cooperative and told me that if I would give the necessary documents in full, I could get the claim in 10 business days – and it did. Way to go, Travel Insuranz...Read More

Travel Insuranz is synonymous with excellence. I had an emergency trip to Brazil, and I needed a comprehensive travel insurance package. A friend introduced me to Travel Insuranz. I reached out to them and bought the insurance package on the same day of my trip. After I settled everything, I got my certificate and policy wording right away through e-mail. They were that efficient! They also gave me the necessary contact details, which I found helpful and convenient. Unlike other insurance companies, I did not need to look for specific contact details because they shared everything with me. When I also had a minor change in the schedule during my trip, they could be contacted even in the wee hours. I requested for a refund because I had to cut my trip short again and go back immediately to Australia because of very personal matters. They were cooperative and told me that if I would give the necessary documents in full, I could get the claim in 10 business days – and it did. Way to go, Travel Insuranz.

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excellent service

  • Review by Hayden Strutt
  • Sun May 2020, 5:30 pm
  • 3 comment

I am not too fond of connecting flights. I went to Singapore four months ago for a connecting flight to Turkey. I was a bit excited at that time because it would be my first time to visit Turkey. However, sometimes good things come to an end; the airline that would bring me to Singapore got delayed. They had to do some preventive repairs and check. But, I missed my connecting flight to Turkey because of this. I reported this to Travel Insuranz and asked for help. To my surprise, my policy with Travel Insuranz gave me an option or assistance on the arrangement of the new flight. They gave me also support in getting the extra plane ride and the hotel to get on the earliest trip. I liked this because I didn't have to wait at the airport, but instead, they paid for it. Hence, I am sure that I would get Travel Insuranz on my next trip...Read More

I am not too fond of connecting flights. I went to Singapore four months ago for a connecting flight to Turkey. I was a bit excited at that time because it would be my first time to visit Turkey. However, sometimes good things come to an end; the airline that would bring me to Singapore got delayed. They had to do some preventive repairs and check. But, I missed my connecting flight to Turkey because of this. I reported this to Travel Insuranz and asked for help. To my surprise, my policy with Travel Insuranz gave me an option or assistance on the arrangement of the new flight. They gave me also support in getting the extra plane ride and the hotel to get on the earliest trip. I liked this because I didn't have to wait at the airport, but instead, they paid for it. Hence, I am sure that I would get Travel Insuranz on my next trip.

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excellent service

  • Review by Cameron Romilly
  • Sun May 2020, 5:30 pm
  • 3 comment

What I like about Travel Insuranz is that they consider my health as their top priority. In a remote town in Greece, I fell ill because of unknown reasons. I developed flu-like symptoms that would not go away despite using medicines. I went to their local medical facility for care, and they gave me ample treatment relative to the available services in that hospital. When I reported this to Travel Insuranz, their medical assistance team monitored my condition and arranged for me a transfer to a significant and better hospital. As the representative said, they want me to receive the best treatment with the utmost care. Apart from this, all other expenses incurred after getting admitted to the local hospital in Greece were considered Travel Insuranz. Amazingly, Travel Insuranz covered all of those. Their medical assistance even asked my condition after returning to Australia and after visiting their main office...Read More

What I like about Travel Insuranz is that they consider my health as their top priority. In a remote town in Greece, I fell ill because of unknown reasons. I developed flu-like symptoms that would not go away despite using medicines. I went to their local medical facility for care, and they gave me ample treatment relative to the available services in that hospital. When I reported this to Travel Insuranz, their medical assistance team monitored my condition and arranged for me a transfer to a significant and better hospital. As the representative said, they want me to receive the best treatment with the utmost care. Apart from this, all other expenses incurred after getting admitted to the local hospital in Greece were considered Travel Insuranz. Amazingly, Travel Insuranz covered all of those. Their medical assistance even asked my condition after returning to Australia and after visiting their main office.

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Best travel insurance provider

  • Review by Mark
  • Sun May 2020, 5:30 pm
  • 1 comment

I have been travelling the world for years & have found travel insurance direct to be the best insurance company...Read More

I have been travelling the world for years & have found travel insurance direct to be the best insurance company.

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Awesome & easy

  • Review by Mark
  • Sun May 2020, 5:30 pm
  • 0 comment

Have been using TID for years. I have made a few claims with them which have been pain free. The claims to take a few weeks to process but they are super helpful, especially when it came to my claim when the Volcano eruption. Love their app too...Read More

Have been using TID for years. I have made a few claims with them which have been pain free. The claims to take a few weeks to process but they are super helpful, especially when it came to my claim when the Volcano eruption. Love their app too.

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Travel Insurance Direct FAQ's

How many people can one policy cover?

You can only cover up to two people in one policy.

Is there a way to reduce or remove my excess?

Yes, you can reduce your excess to $0 on condition that you pay an additional amount for your premium.

Do kids really get free cover?

Yes, kids under the age of 21 are covered for free, on condition that they travel with a parent or grandparent during the trip, and are unemployed at the time.

Are cruises covered?

Yes, but keep in mind that you’ll have to select ‘Pacific’ when choosing your destination, even if the cruise is going to be on Australian waters.

Are there any extras that I can look forward to in my policy?

Yes, their Tripwise app provides useful tips for your trip, phrasebooks, policy information, local help and much, much more.

Is there an age limit for purchasing cover from Travel Insurance Direct?

Yes, the multi-trip policy is only available to travellers under the age of 76, while the single-trip cover is only available to travellers under the age of 81.

What’s the maximum duration allowed for an individual trip within the multi-trip policy?

It’s 36 days for a leisurely trip, and 90 days for a business trip.

Four Fast Facts

No age limit

Multi trip age limit Under 65

Multi trip duration 90 days

Luggage cover $750 per item limit

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