Direct answer: For cover questions, use the FAQ and compare framework. For a correction or partnership note, use contact. For a dispute with an insurer, use the insurer’s IDR process and then AFCA.
We cannot
- Quote or bind a policy
- Predict a claim outcome
- Provide personal financial advice
- Speak to an insurer as your representative
- Decode a medical file you email us
- Rank a #1 insurer for your family
If you are in an emergency overseas, call local emergency services and the assistance number on your certificate, not this inbox.
A map of the site
| Need | Start here |
|---|---|
| How to compare | /compare-travel-insurance/ |
| Cover type | /guides/ |
| Brand name | /insurance-companies/ |
| Country | /destination/ |
| Short notes | /posts/ |
| Method | /review-guidelines/ |
| Privacy | /privacy/ |
Official doors we are not
ASIC MoneySmart is consumer education from the regulator’s world. Smartraveller is destination advice from DFAT. AFCA is disputes. Use them. We link them because they are not us.
Corrections
If a brand has left the market or a slug is wrong, email callum.sherwood.seo@gmail.com. Do not send health records.
This help page is general information. It is not an emergency service.