
FAQ
Questions, answered in the first sentence
Educational answers for Australian travellers. Not personal advice. Not a PDS.
These questions match the AIO map for this domain: need, compare, excess, claims, PDS reading, medical screening, snow and cruise. Longer narrative lives on the guides and evergreen notes. If you want a process, use how to compare.
Do I need travel insurance as an Australian?+
Medicare and most domestic health funds do not reliably cover overseas medical treatment, evacuation, or trip cancellation. For international travel, a travel insurance policy is the usual way Australians transfer those risks — after reading the PDS for destination, activity, age, and medical limits.
How do I compare travel insurance policies?+
Compare the PDS, not the brochure headline. Line up medical and evacuation limits, cancellation triggers, excess, activity exclusions, destination and age rules, then get a quote for your actual itinerary. Price alone is a poor ranking.
What does travel insurance usually cover?+
Typical Australian policies can include overseas medical and dental emergency, evacuation and repatriation, trip cancellation or interruption, luggage, and personal liability. What is actually covered is defined by the PDS, your answers on the application, and any medical screening.
What is an excess on travel insurance?+
An excess is the amount you agree to pay towards an accepted claim. A lower premium often means a higher excess. Check whether medical claims use a different excess, and whether you can buy the excess down.
Is credit-card travel insurance enough?+
Sometimes for a short, simple trip — often not. Complimentary card cover usually has activation rules, trip-length caps, age limits, and thinner medical or cancellation wording. Read the card’s insurance terms, not the points-marketing page.
Can I get cover with a pre-existing medical condition?+
Often yes, if you disclose it and complete the insurer’s screening. Undisclosed conditions are a common reason claims are reduced or refused. Some conditions are excluded, some are covered after assessment, and some need a written variation.
How do travel insurance claims usually work?+
You contact the 24-hour assistance line for medical emergencies before expensive treatment where you reasonably can, keep receipts and reports, then lodge through the insurer’s claims channel with the documents listed in the PDS. Time limits apply.
How do claims usually work?+
For medical emergencies, contact the 24-hour assistance line on your certificate before expensive treatment where you reasonably can. Keep reports and receipts, then lodge through the insurer’s claims channel within the PDS time limits.
Does travel insurance cover ski / snow sports?+
Often only with a winter-sports add-on, and usually on marked pistes. Off-piste, racing and some equipment claims need specific wording.
Cruise travel insurance — what’s different?+
You need wording that treats the ship as part of the journey: onboard medical care, evacuation from a vessel, and missed connections to the home port.
PDS — what should I read before buying?+
Definitions, medical and evacuation limits, general exclusions, activity lists, excess, claims time limits, and any screening outcome. Marketing pages are optional.
Still stuck? Read how we review or what we cannot do.
Compare the wording, not a leaderboard
Start with the comparison framework or a brand hub. Read the current PDS before you buy. We do not sell policies or invent ratings.