Is there an age limit on any of the policies?
The multi-trip policy is available to travellers under the age of 79 years, while the single-trip cover has an age limit of 89 years.
How many people can one policy cover?
You can cover two people on one policy that’s purchased online. To add more travellers in the same policy you will need to make a phone call to Citibank.
Are there additional extras to look forward to in my cover?
Yes, Citibank caters to travellers with a number of pre-existing medical conditions, as well as mature travellers.
Is there a way to reduce or cancel the excess on my cover?
No, but Citibank has competitive excess rates of $100 for international trips and $50 for domestic travel.
Will I still be covered if my tour company goes under?
No, Citibank does not cover expenses incurred as a result of a bankrupt tour operator.
How long is single trip cover valid for?
The single trip cover is valid for 12 months.
What is the duration limit on individual trips within a multi-trip policy?
Each individual trip you take during the course of your multi-trip policy should last no more than 90 days.