Use our travel insurance comparision to help you save time, worry & loads of money!

Zoom Travel Insurance Insurance Reviews

Zoom Travel Insurance is committed to providing reliable travel insurance that gives you a peace of mind so you can enjoy your chosen travel destination. Their policies include free cover for dependents under the age of 21 years, multi-trip policies, and 24/7 international emergency care.

Overall rating 0.5/5
7 Reviews

Awesome service

  • Review by Tahlia Buzacott
  • Sun May 2020, 5:58 pm
  • 3 comment

Someone stole my wallet during my trip to Belize. I attended a local festivity their and brought with me certain valuables – my purse was one of them. I only brought a few cash, around the amount of AUD 200. Despite my best efforts to keep my valuables safe, my wallet still got stolen. They forcibly took it from me; it was violent, too. Thankfully, I availed of the comprehensive travel insurance coverage of Zoom. With their insurance policy, I got refunded of a certain amount. The filing of the claim was not even complicated. After filing a police report, I submitted it to them along with other pertinent documents. It was within 24 hours. I also gave them written statements of witnesses (people I was with and even the bystanders). Their claims department acknowledged my request and processed it. I received the refund within ten business days after I submitted their requested documents. They no longer required for additional information...Read More

Someone stole my wallet during my trip to Belize. I attended a local festivity their and brought with me certain valuables – my purse was one of them. I only brought a few cash, around the amount of AUD 200. Despite my best efforts to keep my valuables safe, my wallet still got stolen. They forcibly took it from me; it was violent, too. Thankfully, I availed of the comprehensive travel insurance coverage of Zoom. With their insurance policy, I got refunded of a certain amount. The filing of the claim was not even complicated. After filing a police report, I submitted it to them along with other pertinent documents. It was within 24 hours. I also gave them written statements of witnesses (people I was with and even the bystanders). Their claims department acknowledged my request and processed it. I received the refund within ten business days after I submitted their requested documents. They no longer required for additional information.

3 comment on this review

Add Your Comment
By submitting a comment, you accept our Review Guidelines and Terms of Use.
Close
Overall Rating
Customer Experience
Value for Money
Claims Experience
Verified Review Aerspiciatis unde omnis iste natus error sit voluptatem.

Awesome service

  • Review by Lucinda Collins
  • Sun May 2020, 5:58 pm
  • 7 comment

I want to commend Zoom for what happened recently in our life. My family went on community outreach on an island in the Philippines. It is a family tradition for us to visit other countries and do community works in that place. I brought along my wife and my two kids with me, and we spent the night in that place. The next day, I rushed my son to the hospital because he had a high fever. Later that day, he passed away. While the whole family was grieving, my wife contacted Zoom to know how to go about what happened. The emergency team of Zoom helped us throughout the process. They helped us retrieve and transfer the body of my son back to Australia. Even our expenses for cutting short the trip and creating emergency routes were covered. They were also there until the funeral of my son; they paid respect that I truly appreciated. I would genuinely remember their kindness...Read More

I want to commend Zoom for what happened recently in our life. My family went on community outreach on an island in the Philippines. It is a family tradition for us to visit other countries and do community works in that place. I brought along my wife and my two kids with me, and we spent the night in that place. The next day, I rushed my son to the hospital because he had a high fever. Later that day, he passed away. While the whole family was grieving, my wife contacted Zoom to know how to go about what happened. The emergency team of Zoom helped us throughout the process. They helped us retrieve and transfer the body of my son back to Australia. Even our expenses for cutting short the trip and creating emergency routes were covered. They were also there until the funeral of my son; they paid respect that I truly appreciated. I would genuinely remember their kindness.

7 comment on this review

Add Your Comment
By submitting a comment, you accept our Review Guidelines and Terms of Use.
Close
Overall Rating
Customer Experience
Value for Money
Claims Experience
Verified Review Aerspiciatis unde omnis iste natus error sit voluptatem.

Awesome Service

  • Review by Tayla Kirkland
  • Sun May 2020, 5:58 pm
  • 3 comment

My husband and I availed the travel insurance of Zoom after one of my closest friends shared with us their experience. At first, I thought reimbursing expenses would be a tedious process, and it would take time for the refund to be available. When my husband and I had our Asian cruise, and an emergency happened, I tried filing for a refund on cancellation of trips. I notified them and submitted full details to them about what happened. The good thing about them was that I could send my claims online. It was free from the hassle – I did not need to visit their office immediately after returning to Australia. Submitting online was like creating a ticket that would place your claims in the queue already before providing the complete documents. I would recommend Zoom because of the ease of the process. The refund also was released after about three weeks...Read More

My husband and I availed the travel insurance of Zoom after one of my closest friends shared with us their experience. At first, I thought reimbursing expenses would be a tedious process, and it would take time for the refund to be available. When my husband and I had our Asian cruise, and an emergency happened, I tried filing for a refund on cancellation of trips. I notified them and submitted full details to them about what happened. The good thing about them was that I could send my claims online. It was free from the hassle – I did not need to visit their office immediately after returning to Australia. Submitting online was like creating a ticket that would place your claims in the queue already before providing the complete documents. I would recommend Zoom because of the ease of the process. The refund also was released after about three weeks.

3 comment on this review

Add Your Comment
By submitting a comment, you accept our Review Guidelines and Terms of Use.
Close
Overall Rating
Customer Experience
Value for Money
Claims Experience
Verified Review Aerspiciatis unde omnis iste natus error sit voluptatem.

great service

  • Review by Sienna Ives
  • Sun May 2020, 5:58 pm
  • 0 comment

I am happy with my travel insurance policy under Zoom because of my experience with them. One of my belongings got stolen during my trip to New Delhi. It was my iPad, the one that was the latest release. When I noticed that I lost my iPad, I immediately went to their police station to file a report. I called up Zoom and informed them about what happened. Despite frantically telling them what happened, the insurance representative was very calm when she talked to me. She explained to me the process and what I should do and comply with me to be able to get the refund altogether. I was also glad about my decision to upgrade my cover because it also increased the limit of the amount, and I avoided the impact of depreciation. I was able to get a refund a few weeks after our engagement. I would suggest others to get a travel insurance policy from Zoom...Read More

I am happy with my travel insurance policy under Zoom because of my experience with them. One of my belongings got stolen during my trip to New Delhi. It was my iPad, the one that was the latest release. When I noticed that I lost my iPad, I immediately went to their police station to file a report. I called up Zoom and informed them about what happened. Despite frantically telling them what happened, the insurance representative was very calm when she talked to me. She explained to me the process and what I should do and comply with me to be able to get the refund altogether. I was also glad about my decision to upgrade my cover because it also increased the limit of the amount, and I avoided the impact of depreciation. I was able to get a refund a few weeks after our engagement. I would suggest others to get a travel insurance policy from Zoom.

0 comment on this review

Add Your Comment
By submitting a comment, you accept our Review Guidelines and Terms of Use.
Close
Overall Rating
Customer Experience
Value for Money
Claims Experience
Verified Review Aerspiciatis unde omnis iste natus error sit voluptatem.

great service

  • Review by Emily Rymill
  • Sun May 2020, 5:58 pm
  • 2 comment

It was winter when we visited Japan last year. Because Sapporo is known for its activities during winter and we had already planned to visit it, I bought travel insurance with an optional benefit on winter sports activity. We did the usual activities – ice skating, recreational skiing, snowboarding, and snowmobiling. It was fun! But I, unfortunately, had a slip. My leg got injured, though it was a minor one. Good thing, I bought a very comprehensive insurance policy. A representative from Zoom Travel Insurance Company asked me a few details of my activity there. He positively informed me that my plan covered the events that I did. I received my insurance claims on time. I paid a reasonable additional premium, but it was good because it covered my minor accident. The insurance also included the changes in the itinerary that resulted in the cancellation of tour packages. Thank you, Zoom...Read More

It was winter when we visited Japan last year. Because Sapporo is known for its activities during winter and we had already planned to visit it, I bought travel insurance with an optional benefit on winter sports activity. We did the usual activities – ice skating, recreational skiing, snowboarding, and snowmobiling. It was fun! But I, unfortunately, had a slip. My leg got injured, though it was a minor one. Good thing, I bought a very comprehensive insurance policy. A representative from Zoom Travel Insurance Company asked me a few details of my activity there. He positively informed me that my plan covered the events that I did. I received my insurance claims on time. I paid a reasonable additional premium, but it was good because it covered my minor accident. The insurance also included the changes in the itinerary that resulted in the cancellation of tour packages. Thank you, Zoom.

2 comment on this review

Add Your Comment
By submitting a comment, you accept our Review Guidelines and Terms of Use.
Close
Overall Rating
Customer Experience
Value for Money
Claims Experience
Verified Review Aerspiciatis unde omnis iste natus error sit voluptatem.

great service

  • Review by Dakota Hartung
  • Sun May 2020, 5:58 pm
  • 6 comment

I was pregnant for 12 weeks already when my boss asked me to go to Malaysia for a conference. After seeking approval from the doctor, I immediately packed my bags, booked a ticket and hotel, and went straight to the airport. I got myself a travel insurance policy from Zoom because my boss did not give me any. When I was in Malaysia, my sugar level went up and suffered from symptoms of apparently gestational diabetes. Because they rushed me to the hospital, I had to pay for the medical bills, including doctor’s fees. But, upon checking with Zoom, they covered this since it was part of my insurance policy. I knew that it was something that could happen to me, considering that I was pregnant. One of the Zoom’s personnel was also caring and asked me how I was, before letting me understand that my case fell into the inclusions. I was delighted with Zoom that they approved my claims. I would recommend Zoom to pregnant mothers like me, who either travel for work or leisure...Read More

I was pregnant for 12 weeks already when my boss asked me to go to Malaysia for a conference. After seeking approval from the doctor, I immediately packed my bags, booked a ticket and hotel, and went straight to the airport. I got myself a travel insurance policy from Zoom because my boss did not give me any. When I was in Malaysia, my sugar level went up and suffered from symptoms of apparently gestational diabetes. Because they rushed me to the hospital, I had to pay for the medical bills, including doctor’s fees. But, upon checking with Zoom, they covered this since it was part of my insurance policy. I knew that it was something that could happen to me, considering that I was pregnant. One of the Zoom’s personnel was also caring and asked me how I was, before letting me understand that my case fell into the inclusions. I was delighted with Zoom that they approved my claims. I would recommend Zoom to pregnant mothers like me, who either travel for work or leisure.

6 comment on this review

Add Your Comment
By submitting a comment, you accept our Review Guidelines and Terms of Use.
Close
Overall Rating
Customer Experience
Value for Money
Claims Experience
Verified Review Aerspiciatis unde omnis iste natus error sit voluptatem.

DO NOT BUY TRAVEL INSURANCE. WORST CLAIM PROCESS AND CUSTOMER SERVICE

  • Review by Czar Calabazaron
  • Sun May 2020, 5:58 pm
  • 79 comment

Worst experience to file claim. the claim agent asked for unnecessary documents just to avoid paying the claim and worse, the claim agent requested me to provide information I already submitted. The claim agent sent me on a wild good chase to get unnecessary documents and information from the airline and travel agent (this costs me about $400 to call them as we are overseas) just to deny my claim. Worst of all, the insurer deducted taxes for our flights (about $1800) and said we should claim it from travel agent where I already gave document that the travel agent policy is FULL FORFEITURE of the fare including taxes. Zoom Insurance will try to avoid paying any claim at all costs even when you have a valid claim. DO NOT BUY TRAVEL INSURANCE FROM THEM..Read More

Worst experience to file claim. the claim agent asked for unnecessary documents just to avoid paying the claim and worse, the claim agent requested me to provide information I already submitted. The claim agent sent me on a wild good chase to get unnecessary documents and information from the airline and travel agent (this costs me about $400 to call them as we are overseas) just to deny my claim. Worst of all, the insurer deducted taxes for our flights (about $1800) and said we should claim it from travel agent where I already gave document that the travel agent policy is FULL FORFEITURE of the fare including taxes. Zoom Insurance will try to avoid paying any claim at all costs even when you have a valid claim. DO NOT BUY TRAVEL INSURANCE FROM THEM

79 comment on this review

Add Your Comment
By submitting a comment, you accept our Review Guidelines and Terms of Use.
Close
Overall Rating
Customer Experience
Value for Money
Claims Experience
Verified Review Aerspiciatis unde omnis iste natus error sit voluptatem.

Zoom Travel Insurance FAQ's

How many people can one policy cover?

You can add up to 25 people to one policy.

Do kids get free cover?

Certainly! All dependents under the age of 21 get free cover, on condition that they travel with a parent or grandparent during the trip, and are not in full-time employment.

Will I still get cover if my tour company goes under?

No, Zoom Travel Insurance will not reimburse you for any expenses that are caused by an insolvent tour operator or accommodation provider.

Are there any extras that I can look forward to in my cover?

Yes. They have a wide range of extras like golf cover, snow sports cover and even cycling cover for you to choose from. You’re also given the option to increase the cover for individual items in your luggage up to $750 per item.

Is there a way to reduce or remove my excess?

Yes, and all you have to do is pay a fee of $100 to remove the standard excess of $200.

What’s the individual trip limit on their multi-trip policy?

It’s between 15 days to 45 days for each individual trip.

Is there an age limit for purchasing a Zoom Travel Insurance policy?

Yes, the single-trip cover is only available to travellers under the age of 85 years, while the multi-trip cover is only valid for travellers under the age of 69.

Four Fast Facts

No age limit

Multi trip age limit Under 65

Multi trip duration 90 days

Luggage cover $750 per item limit

Travel insurance reviews

Read reviews on Australia's Travel Insurance Companies or share your experience with the rest of us!

Write A Review Read Reviews

Our travel insurance reviews helps you save time, worry and loads of money!