When our overseas transport, our flight, was delayed, it meant that we would not arrive on time. We caught the next flight possible. this is the response. first uploaded receipts - they said they did not get them emailed PDF's and JPG's - they said unable to open them recompiled with alternate programs - they accepted them Section 13 Alternate Transport Expenses, states “We will pay your Reasonable additional travel expenses to reach a wedding, funeral, conference, sporting event or prepaid travel/tour arrangements on time if your scheduled overseas transport is cancelled, delayed, shortened or diverted and that means you would not arrive on time. Our prepaid travel/tour arrangement was to arrive in Brisbane, prepaid on the 1/9/2018. they replied "We appreciate you wanted to return home from your trip on time, however, arriving home is not a planned event" then " Pre-booked tour arrangements in this instance refer to tours provided by tour operated by tour companies and guides. Self guided arrangements are not considered tours." They constantly quote words that are not in their PDS or refer you sections that mean where you don’t meet the criteria. they try to discourage you off from claiming. ..Read More
When our overseas transport, our flight, was delayed, it meant that we would not arrive on time. We caught the next flight possible. this is the response. first uploaded receipts - they said they did not get them emailed PDF's and JPG's - they said unable to open them recompiled with alternate programs - they accepted them Section 13 Alternate Transport Expenses, states “We will pay your Reasonable additional travel expenses to reach a wedding, funeral, conference, sporting event or prepaid travel/tour arrangements on time if your scheduled overseas transport is cancelled, delayed, shortened or diverted and that means you would not arrive on time. Our prepaid travel/tour arrangement was to arrive in Brisbane, prepaid on the 1/9/2018. they replied "We appreciate you wanted to return home from your trip on time, however, arriving home is not a planned event" then " Pre-booked tour arrangements in this instance refer to tours provided by tour operated by tour companies and guides. Self guided arrangements are not considered tours." They constantly quote words that are not in their PDS or refer you sections that mean where you don’t meet the criteria. they try to discourage you off from claiming.
1 comment on this review
I always use itrek when going on holiday, i have not yet put through a claim with them but their policy pricing is very competitive...Read More
I always use itrek when going on holiday, i have not yet put through a claim with them but their policy pricing is very competitive.
0 comment on this review
I had my bag stolen at Hanoi's Noi Ba airport which had my passport, laptop & cash in it. The claims process with Woolworths was lengthy & at first they tried to pay out my claim in a gift card which i was not interested in. They ended up paying out the claim in full, the process took around 4 weeks in total...Read More
I had my bag stolen at Hanoi's Noi Ba airport which had my passport, laptop & cash in it. The claims process with Woolworths was lengthy & at first they tried to pay out my claim in a gift card which i was not interested in. They ended up paying out the claim in full, the process took around 4 weeks in total.
0 comment on this review
Have been using TID for years. I have made a few claims with them which have been pain free. The claims to take a few weeks to process but they are super helpful, especially when it came to my claim when the Volcano eruption. Love their app too...Read More
Have been using TID for years. I have made a few claims with them which have been pain free. The claims to take a few weeks to process but they are super helpful, especially when it came to my claim when the Volcano eruption. Love their app too.
0 comment on this review
Basically, dragged out my claim for more than 3 months. I did finally get my claim processed, but they made me jump through so many hoops...Read More
Basically, dragged out my claim for more than 3 months. I did finally get my claim processed, but they made me jump through so many hoops.
0 comment on this review
I always use Columbus when travelling. Thankfully haven't had to put in a claim yet, but they make it very easy to get insurance...Read More
I always use Columbus when travelling. Thankfully haven't had to put in a claim yet, but they make it very easy to get insurance.
0 comment on this review
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