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It was so disappointing not to be able to travel due to COVID-19 and international travel bans. Nonetheless, Zoom lightened the blow and was quick to respond to my queries on my changed plans. They immediately offered a credit for future travel even though I was outside of their usual refund or credit terms. It was so refreshing not to be messed around. Thank you Zoom...Read More
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We have all probably heard of it happening in the broader insurance company community whereby the Insurer deliberately creates delays and generally makes it so hard for the consumers to pursue legitimate claims that the claimants eventually give up. Going on our own personal experiences and by looking at so many other similar instances documented on this site, it is very apparent that Budget Direct are the masters of employing these tactics. We lodged our claim for international flight refunds (flights cancelled by the airline)then followed up several times when nothing happened and were then asked to submit "additional" information (which we had already previously submitted) then chased up again and again. After months of deliberate delays our claim was rejected as the airline, South African Airways (SAA), have offered to anyone holding a cancelled ticket a "credit" against future travel. However as the trip for us was a one-off and we will never be flying long-haul again due to our age and health reasons (further complicated by the advent of Covid 19). Additionally SAA have been placed in something akin to Receivership with the SA Government making a recent commitment to inject funds some funds into a new national carrier. SAA announced that they will not be flying into Australia and have already sold the only planes that were capable of flying that route. So even if we were wanting to fly again we could not use the so-called credit for a flight out of Australia.As a result of all this we then asked that the rejection be reviewed by a Manager/Team Leader in accordance with Stage One of the Budget Direct Dispute Resolution. We were promised written determination within ten business days and then fifteen business days but nothing ever happened well beyond that period. No contact, no apologies just silence.Now after further urging from us we today received an email saying the claim is still rejected even though we had comprehensive cover but we can further challenge the decision by going to Stage 2. Here is how Budget Direct summarised things:"Given the above information, we are only able to provide coverage for items which you are unable to recover from any other source and you must take all reasonable steps to reduce your loss which could possibly lead to a claim. As you have been offered credits for the bookings you are claiming, this is considered as recovering the costs from the source and accepting these is considered a step which you could take to reduce your loss. Therefore the costs are outside the scope of the policy."Apparently according to Budget Direct it doesn't matter that the offered "credit" cannot be used by us or the fact that SAA are unable to provide anyone future flights from Australia it is simply a matter that the airline has made an offer and we according to Budget Direct's interpretation are obliged to accept a worthless offer. Go figure.........So don't be fooled by the cheap insurance quote you may get from Budget Direct as its real value will only be exposed if you have to make a claim. Our strongest recommendation to anyone considering using Budget Direct is DON'T USE THEM AS THEY ARE TOTALLY UNETHICAL...Read More
We have all probably heard of it happening in the broader insurance company community whereby the Insurer deliberately creates delays and generally makes it so hard for the consumers to pursue legitimate claims that the claimants eventually give up. Going on our own personal experiences and by looking at so many other similar instances documented on this site, it is very apparent that Budget Direct are the masters of employing these tactics. We lodged our claim for international flight refunds (flights cancelled by the airline)then followed up several times when nothing happened and were then asked to submit "additional" information (which we had already previously submitted) then chased up again and again. After months of deliberate delays our claim was rejected as the airline, South African Airways (SAA), have offered to anyone holding a cancelled ticket a "credit" against future travel. However as the trip for us was a one-off and we will never be flying long-haul again due to our age and health reasons (further complicated by the advent of Covid 19). Additionally SAA have been placed in something akin to Receivership with the SA Government making a recent commitment to inject funds some funds into a new national carrier. SAA announced that they will not be flying into Australia and have already sold the only planes that were capable of flying that route. So even if we were wanting to fly again we could not use the so-called credit for a flight out of Australia.As a result of all this we then asked that the rejection be reviewed by a Manager/Team Leader in accordance with Stage One of the Budget Direct Dispute Resolution. We were promised written determination within ten business days and then fifteen business days but nothing ever happened well beyond that period. No contact, no apologies just silence.Now after further urging from us we today received an email saying the claim is still rejected even though we had comprehensive cover but we can further challenge the decision by going to Stage 2. Here is how Budget Direct summarised things:"Given the above information, we are only able to provide coverage for items which you are unable to recover from any other source and you must take all reasonable steps to reduce your loss which could possibly lead to a claim. As you have been offered credits for the bookings you are claiming, this is considered as recovering the costs from the source and accepting these is considered a step which you could take to reduce your loss. Therefore the costs are outside the scope of the policy."Apparently according to Budget Direct it doesn't matter that the offered "credit" cannot be used by us or the fact that SAA are unable to provide anyone future flights from Australia it is simply a matter that the airline has made an offer and we according to Budget Direct's interpretation are obliged to accept a worthless offer. Go figure.........So don't be fooled by the cheap insurance quote you may get from Budget Direct as its real value will only be exposed if you have to make a claim. Our strongest recommendation to anyone considering using Budget Direct is DON'T USE THEM AS THEY ARE TOTALLY UNETHICAL.
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73 comment on this review
I want to share my experience with this travel insurance, Kogan. I lost my wife to her sickness two days before my scheduled trip. I planned to go home to the place of my parents to attend their 50th wedding anniversary. I booked the flight a year ago and got myself a travel insurance in case something might happen. My wife died, and I had to cancel the trip. The insurance company was kind enough to accommodate me and not to ask me a lot of questions. They even helped me process the full refund by politely asking me their needed documents and guided me on the next steps I would need to take. I would be forever thankful to them. I didn't know at that time what to do because I had a lot of things going on. Also, the insurance representative that I talked to was accommodating, kind, and understanding...Read More
I want to share my experience with this travel insurance, Kogan. I lost my wife to her sickness two days before my scheduled trip. I planned to go home to the place of my parents to attend their 50th wedding anniversary. I booked the flight a year ago and got myself a travel insurance in case something might happen. My wife died, and I had to cancel the trip. The insurance company was kind enough to accommodate me and not to ask me a lot of questions. They even helped me process the full refund by politely asking me their needed documents and guided me on the next steps I would need to take. I would be forever thankful to them. I didn't know at that time what to do because I had a lot of things going on. Also, the insurance representative that I talked to was accommodating, kind, and understanding.
48 comment on this review
I was supposed to go on vacation two months ago, but a medical emergency happened to me. I had to see my doctor because I developed severe allergies from my medicines. Thankfully, I availed the travel insurance of Kogan in trip cancellation. The insurance company acknowledged my request after filing it and well-understood my concern. The insurance representative helped me, answered my queries, and informed me on how to go about the process. I liked that I had peace of mind because they handled my case professionally. I gave them the necessary documents, which were not too many. When I asked for the status, they promptly gave me a reply. I was able to contact them quickly. They approved my claim request, which I got after about a month. The overall experience was great. I would recommend this to other travelers who need peace of mind in case an emergency comes in...Read More
I was supposed to go on vacation two months ago, but a medical emergency happened to me. I had to see my doctor because I developed severe allergies from my medicines. Thankfully, I availed the travel insurance of Kogan in trip cancellation. The insurance company acknowledged my request after filing it and well-understood my concern. The insurance representative helped me, answered my queries, and informed me on how to go about the process. I liked that I had peace of mind because they handled my case professionally. I gave them the necessary documents, which were not too many. When I asked for the status, they promptly gave me a reply. I was able to contact them quickly. They approved my claim request, which I got after about a month. The overall experience was great. I would recommend this to other travelers who need peace of mind in case an emergency comes in.
40 comment on this review
I am writing this to serve as a review for the Budget Direct Travel Insurance. I love to travel because I want to explore different areas around the globe. During my last trip, I wanted to explore the island of Siargao in the beautiful country of the Philippines. They travel, and tours company that I partnered with had some equipment rental that could allow diving in the beautiful ocean of Sohoton. Unfortunately, while we were on our way to the diving site, the boat we were in got hit by a wave, and the diving mask fell from our ship. I paid for it as I rented it, but Budget Direct reimbursed me for my expense because of my insurance policy I availed from them. Of course, I needed to explain a lot to them. But they were reasonable to understand that everything was but an accident, despite efforts or measures to safe keep the item. I would recommend people to get this kind of insurance policy...Read More
I am writing this to serve as a review for the Budget Direct Travel Insurance. I love to travel because I want to explore different areas around the globe. During my last trip, I wanted to explore the island of Siargao in the beautiful country of the Philippines. They travel, and tours company that I partnered with had some equipment rental that could allow diving in the beautiful ocean of Sohoton. Unfortunately, while we were on our way to the diving site, the boat we were in got hit by a wave, and the diving mask fell from our ship. I paid for it as I rented it, but Budget Direct reimbursed me for my expense because of my insurance policy I availed from them. Of course, I needed to explain a lot to them. But they were reasonable to understand that everything was but an accident, despite efforts or measures to safe keep the item. I would recommend people to get this kind of insurance policy.
33 comment on this review
Four months ago, I made my way to the airport to catch a flight back to Australia from Beijing after attending a conference for my work. Sadly, I figured in an accident. It was a terrible time. I had to be in the hospital for a couple of days to recuperate. After getting stable at the hospital, I called up Budget Direct and informed them about what happened. At first, I doubted that they would cover the expenses. The person that I talked to said he needed to check with his supervisor. However, they agreed to cover the medical and hospital costs during my stay in Beijing. They also included the cancellation of my trip and rebooking. It was not even a long process. I waited for three weeks before I got the insurance claims. I made a follow-up yet, but the representative was swift to reply. Budget Direct is a good insurance company...Read More
Four months ago, I made my way to the airport to catch a flight back to Australia from Beijing after attending a conference for my work. Sadly, I figured in an accident. It was a terrible time. I had to be in the hospital for a couple of days to recuperate. After getting stable at the hospital, I called up Budget Direct and informed them about what happened. At first, I doubted that they would cover the expenses. The person that I talked to said he needed to check with his supervisor. However, they agreed to cover the medical and hospital costs during my stay in Beijing. They also included the cancellation of my trip and rebooking. It was not even a long process. I waited for three weeks before I got the insurance claims. I made a follow-up yet, but the representative was swift to reply. Budget Direct is a good insurance company.
248 comment on this review
My family went to Singapore for our annual vacation. When we visit the country, we usually get tours and packages to make our lives easier. We availed Universal Studios Package and city tours featuring the wonders of Singapore. However, we had to fly back to Australia earlier because of some unfortunate events back at home. We had to cut short our trip and cancel the unused tour packages that we purchased. Because we got ourselves travel insurance under Budget Direct, we got insurance claims for the cancellation of our supposed to be tours and activities in Singapore. We also got some money since we cut our trip short. The people also helped me understood the steps that I needed to take. I am happy with the smooth transaction or process of Budget Direct for me to avail of the claims. I would recommend them to my friends who have prominent families...Read More
My family went to Singapore for our annual vacation. When we visit the country, we usually get tours and packages to make our lives easier. We availed Universal Studios Package and city tours featuring the wonders of Singapore. However, we had to fly back to Australia earlier because of some unfortunate events back at home. We had to cut short our trip and cancel the unused tour packages that we purchased. Because we got ourselves travel insurance under Budget Direct, we got insurance claims for the cancellation of our supposed to be tours and activities in Singapore. We also got some money since we cut our trip short. The people also helped me understood the steps that I needed to take. I am happy with the smooth transaction or process of Budget Direct for me to avail of the claims. I would recommend them to my friends who have prominent families.
158 comment on this review
When I travel, I know I have peace of mind because I have travel insurance from Budget Direct Travel Insurance. I needed to go to the Philippines for a critical conference set months ago. I had to depart from Australia two days before the start of the conference via a local airline. Unfortunately, they e-mailed me and informed me that my flight was moved to a day later than the original schedule. Upset, I told the travel insurance company about this and suggested that I should take a different route to get there in time for the conference. Budget Direct agreed to cover the alternative transport expenses as part of my insurance policy. Had not this been an option, I would have missed the conference that would affect my personal development because I would wait for the rescheduled flight. I would recommend this insurance policy to people like me who frequently travel for conferences...Read More
When I travel, I know I have peace of mind because I have travel insurance from Budget Direct Travel Insurance. I needed to go to the Philippines for a critical conference set months ago. I had to depart from Australia two days before the start of the conference via a local airline. Unfortunately, they e-mailed me and informed me that my flight was moved to a day later than the original schedule. Upset, I told the travel insurance company about this and suggested that I should take a different route to get there in time for the conference. Budget Direct agreed to cover the alternative transport expenses as part of my insurance policy. Had not this been an option, I would have missed the conference that would affect my personal development because I would wait for the rescheduled flight. I would recommend this insurance policy to people like me who frequently travel for conferences.
107 comment on this review
I am sharing my experience with Budget Direct Travel Insurance. I went to Thailand two months ago for a vacation. After the plane landed at their airport, I went straight to the luggage conveyor and waited for my stuff. I waited for a long time until all the passengers had claimed their travel luggage. I complained to both the staff of the airport and the airline. To my utmost dismay, they left my luggage in Australia. After telling them how incompetent they were, I went back to my insurance policy. Fortunately, the insurance company understood my concern. I told them that because I had to wait for my luggage, I had to cancel certain hotels and to purchase essentials at the airport while waiting. They agreed to do a refund after I filed the report and submitted the necessary documents. They also provided me an accommodation near the airport where I could conveniently wait for my stuff...Read More
I am sharing my experience with Budget Direct Travel Insurance. I went to Thailand two months ago for a vacation. After the plane landed at their airport, I went straight to the luggage conveyor and waited for my stuff. I waited for a long time until all the passengers had claimed their travel luggage. I complained to both the staff of the airport and the airline. To my utmost dismay, they left my luggage in Australia. After telling them how incompetent they were, I went back to my insurance policy. Fortunately, the insurance company understood my concern. I told them that because I had to wait for my luggage, I had to cancel certain hotels and to purchase essentials at the airport while waiting. They agreed to do a refund after I filed the report and submitted the necessary documents. They also provided me an accommodation near the airport where I could conveniently wait for my stuff.
489 comment on this review
I visited my sister in Singapore three months ago to attend her wedding. Because I had been to Singapore for a few times only, I roamed around and explored the beautiful country. Unfortunately, something happened. I lost my phone and wallet. It got stolen when I was buying stuff at their local market. I filed a report at the local police station. I then informed Budget Direct Travel Insurance regarding the incident. They asked me a few questions and made me send them the police report. I also got a reliable price quote for the stolen items, which they acknowledged. After filling out the claims form, the circumstance was somehow in my favor because the company agreed to cover a certain amount for the stolen items. They quickly decided on this. I was also amazed that I got a refund immediately. Within a week or so, I was able to receive the money under my insurance policy...Read More
I visited my sister in Singapore three months ago to attend her wedding. Because I had been to Singapore for a few times only, I roamed around and explored the beautiful country. Unfortunately, something happened. I lost my phone and wallet. It got stolen when I was buying stuff at their local market. I filed a report at the local police station. I then informed Budget Direct Travel Insurance regarding the incident. They asked me a few questions and made me send them the police report. I also got a reliable price quote for the stolen items, which they acknowledged. After filling out the claims form, the circumstance was somehow in my favor because the company agreed to cover a certain amount for the stolen items. They quickly decided on this. I was also amazed that I got a refund immediately. Within a week or so, I was able to receive the money under my insurance policy.
105 comment on this review
Woolworths Travel Insurance needs this kind of discussion because of their outstanding service. Well, at least for me. I went to South Korean three months ago, together with my dog. My dog usually travels with me because I see my dog as my partner. It was our first time in South Korea, so it was supposed to be a special moment for us. Something came up, and my flight to South Korea got delayed. The aircraft that we were supposed to be at needed to be further checked for its mechanical functionality. I called up Woolworths and informed them about what happened. They assured me with decent accommodation where I could stay. But I also told the insurance representative that I was traveling with my dog. He was quick to say that there would be pet care coverage for my dog because of the comprehensive insurance policy that I bought. It made me fill with joy. Hence I did this review for them...Read More
Woolworths Travel Insurance needs this kind of discussion because of their outstanding service. Well, at least for me. I went to South Korean three months ago, together with my dog. My dog usually travels with me because I see my dog as my partner. It was our first time in South Korea, so it was supposed to be a special moment for us. Something came up, and my flight to South Korea got delayed. The aircraft that we were supposed to be at needed to be further checked for its mechanical functionality. I called up Woolworths and informed them about what happened. They assured me with decent accommodation where I could stay. But I also told the insurance representative that I was traveling with my dog. He was quick to say that there would be pet care coverage for my dog because of the comprehensive insurance policy that I bought. It made me fill with joy. Hence I did this review for them.
14 comment on this review
My younger brother and I traveled to the Maldives six months ago. We were having the time of our lives when my younger brother got involved with an accident; he had a slip. We rushed him to a hospital nearby where he got immediate treatment. However, we had to go back to Australia because he needed proper medical attention. I found it difficult to see him in such pain. Woolworths was very dependable. Apart from covering the amendment costs, Woolworths also approved the claims for the additional expenses. These were expenses on other accommodation and transportation that we incurred because my brother had an accident. We transported him to a hospital in Singapore, before we headed back to Australia, to see a more specialized doctor. Good thing also that I got him under my insurance policy. Everything was smooth. The insurance advisor also helped me with the process. Thanks to Woolworths for a hassle-free emergency case like this...Read More
My younger brother and I traveled to the Maldives six months ago. We were having the time of our lives when my younger brother got involved with an accident; he had a slip. We rushed him to a hospital nearby where he got immediate treatment. However, we had to go back to Australia because he needed proper medical attention. I found it difficult to see him in such pain. Woolworths was very dependable. Apart from covering the amendment costs, Woolworths also approved the claims for the additional expenses. These were expenses on other accommodation and transportation that we incurred because my brother had an accident. We transported him to a hospital in Singapore, before we headed back to Australia, to see a more specialized doctor. Good thing also that I got him under my insurance policy. Everything was smooth. The insurance advisor also helped me with the process. Thanks to Woolworths for a hassle-free emergency case like this.
54 comment on this review
I got hospitalized when I went to Bangkok early this year. It was supposed to be a fun and exciting trip as it was my first time to visit Bangkok. But, I experienced body malaise, and I got worried that I might have gotten some Southeast Asian disease. I had myself checked with a doctor at a local hospital in Bangkok. Instead of spending my money on the activities there, I spent it for medical and hospital expenses. Fortunately, Woolworths reimbursed all my expenses there during my hospitalization. The best thing about the insurance policy I got with them was I received a cash allowance after getting hospitalized for at least 48 hours. The hospital cash allowance helped me deal with miscellaneous expenses I had to consider. I love how comprehensive their travel insurance is at a very affordable or reasonable cost. I would recommend Woolworths to others who have a fear of traveling because something might happen...Read More
I got hospitalized when I went to Bangkok early this year. It was supposed to be a fun and exciting trip as it was my first time to visit Bangkok. But, I experienced body malaise, and I got worried that I might have gotten some Southeast Asian disease. I had myself checked with a doctor at a local hospital in Bangkok. Instead of spending my money on the activities there, I spent it for medical and hospital expenses. Fortunately, Woolworths reimbursed all my expenses there during my hospitalization. The best thing about the insurance policy I got with them was I received a cash allowance after getting hospitalized for at least 48 hours. The hospital cash allowance helped me deal with miscellaneous expenses I had to consider. I love how comprehensive their travel insurance is at a very affordable or reasonable cost. I would recommend Woolworths to others who have a fear of traveling because something might happen.
29 comment on this review
I canceled my Woolworths Travel Insurance policy ten days after I bought it. It was a rough week, and a series of unfortunate events happened in my life. I lost my job, I had to sell my car, and I had to reconsider my other expenses. I bought the Woolworths Travel Insurance policy because I initially planned to take a break from all the stress I got from work. Because of income loss and other personal financial concerns, I decided to cancel it. Fortunately, I ended it within the 14-day cooling-off period, which started from the day I bought it. I got a full refund since I still have not used it on any trip and that I haven’t claimed anything under this policy. I did not hesitate to contact them through their phone numbers, and gladly, one of the customer service representatives understood my case. I am so glad that they have this option to cancel within the cooling-off period without incurring any penalty...Read More
I canceled my Woolworths Travel Insurance policy ten days after I bought it. It was a rough week, and a series of unfortunate events happened in my life. I lost my job, I had to sell my car, and I had to reconsider my other expenses. I bought the Woolworths Travel Insurance policy because I initially planned to take a break from all the stress I got from work. Because of income loss and other personal financial concerns, I decided to cancel it. Fortunately, I ended it within the 14-day cooling-off period, which started from the day I bought it. I got a full refund since I still have not used it on any trip and that I haven’t claimed anything under this policy. I did not hesitate to contact them through their phone numbers, and gladly, one of the customer service representatives understood my case. I am so glad that they have this option to cancel within the cooling-off period without incurring any penalty.
1121 comment on this review
I lost something during my trip to the USA. My laptop got stolen from my apartment, where I stayed. I filed a police report and told them that I was not from the US. I went back to Australia and moved on from the incident. Two weeks after, a friend who introduced me to Woolworths Insurance told me that I should have filed a claim after hearing my story. I reached Woolworths, informed them about my possible application for a refund for the loss of the item during the trip, and filed a detailed incident report to them. Good thing that I was able to process the claim 30 days after my return to Australia and that I had the supporting documents with me. I continued with the claims processing, and they responded positively. The member of their claims team guided me through their process. I would recommend Woolworths to others too because I experienced good things with them...Read More
I lost something during my trip to the USA. My laptop got stolen from my apartment, where I stayed. I filed a police report and told them that I was not from the US. I went back to Australia and moved on from the incident. Two weeks after, a friend who introduced me to Woolworths Insurance told me that I should have filed a claim after hearing my story. I reached Woolworths, informed them about my possible application for a refund for the loss of the item during the trip, and filed a detailed incident report to them. Good thing that I was able to process the claim 30 days after my return to Australia and that I had the supporting documents with me. I continued with the claims processing, and they responded positively. The member of their claims team guided me through their process. I would recommend Woolworths to others too because I experienced good things with them.
28 comment on this review
Woolworths gave me a reason not to hate red-eye flights. I was supposed to take a red-eye trip to Australia. I hate flying in the wee hours because it makes me cranky. When I was on my way to the airport, my workmates at the laboratory where I work called me for an emergency. I needed to go back to the laboratory to fix something. I was confident that I could cancel my flight anytime because of my travel insurance under Woolworths. However, I was not sure about them getting the phone call because it was past 12 in the midnight in Australia. They though told me upon purchase of the insurance policy that I could contact them 24 hours a day, seven days a week. Fortunately, I was able to contact them with their emergency assistance number. It did not matter what time it was to them, but their service was still consistently excellent. Though I was in India at that time, I was still able to reach them without hassle...Read More
Woolworths gave me a reason not to hate red-eye flights. I was supposed to take a red-eye trip to Australia. I hate flying in the wee hours because it makes me cranky. When I was on my way to the airport, my workmates at the laboratory where I work called me for an emergency. I needed to go back to the laboratory to fix something. I was confident that I could cancel my flight anytime because of my travel insurance under Woolworths. However, I was not sure about them getting the phone call because it was past 12 in the midnight in Australia. They though told me upon purchase of the insurance policy that I could contact them 24 hours a day, seven days a week. Fortunately, I was able to contact them with their emergency assistance number. It did not matter what time it was to them, but their service was still consistently excellent. Though I was in India at that time, I was still able to reach them without hassle.
6029 comment on this review
Someone stole my wallet during my trip to Belize. I attended a local festivity their and brought with me certain valuables – my purse was one of them. I only brought a few cash, around the amount of AUD 200. Despite my best efforts to keep my valuables safe, my wallet still got stolen. They forcibly took it from me; it was violent, too. Thankfully, I availed of the comprehensive travel insurance coverage of Zoom. With their insurance policy, I got refunded of a certain amount. The filing of the claim was not even complicated. After filing a police report, I submitted it to them along with other pertinent documents. It was within 24 hours. I also gave them written statements of witnesses (people I was with and even the bystanders). Their claims department acknowledged my request and processed it. I received the refund within ten business days after I submitted their requested documents. They no longer required for additional information...Read More
Someone stole my wallet during my trip to Belize. I attended a local festivity their and brought with me certain valuables – my purse was one of them. I only brought a few cash, around the amount of AUD 200. Despite my best efforts to keep my valuables safe, my wallet still got stolen. They forcibly took it from me; it was violent, too. Thankfully, I availed of the comprehensive travel insurance coverage of Zoom. With their insurance policy, I got refunded of a certain amount. The filing of the claim was not even complicated. After filing a police report, I submitted it to them along with other pertinent documents. It was within 24 hours. I also gave them written statements of witnesses (people I was with and even the bystanders). Their claims department acknowledged my request and processed it. I received the refund within ten business days after I submitted their requested documents. They no longer required for additional information.
60 comment on this review
I want to commend Zoom for what happened recently in our life. My family went on community outreach on an island in the Philippines. It is a family tradition for us to visit other countries and do community works in that place. I brought along my wife and my two kids with me, and we spent the night in that place. The next day, I rushed my son to the hospital because he had a high fever. Later that day, he passed away. While the whole family was grieving, my wife contacted Zoom to know how to go about what happened. The emergency team of Zoom helped us throughout the process. They helped us retrieve and transfer the body of my son back to Australia. Even our expenses for cutting short the trip and creating emergency routes were covered. They were also there until the funeral of my son; they paid respect that I truly appreciated. I would genuinely remember their kindness...Read More
I want to commend Zoom for what happened recently in our life. My family went on community outreach on an island in the Philippines. It is a family tradition for us to visit other countries and do community works in that place. I brought along my wife and my two kids with me, and we spent the night in that place. The next day, I rushed my son to the hospital because he had a high fever. Later that day, he passed away. While the whole family was grieving, my wife contacted Zoom to know how to go about what happened. The emergency team of Zoom helped us throughout the process. They helped us retrieve and transfer the body of my son back to Australia. Even our expenses for cutting short the trip and creating emergency routes were covered. They were also there until the funeral of my son; they paid respect that I truly appreciated. I would genuinely remember their kindness.
19 comment on this review
My husband and I availed the travel insurance of Zoom after one of my closest friends shared with us their experience. At first, I thought reimbursing expenses would be a tedious process, and it would take time for the refund to be available. When my husband and I had our Asian cruise, and an emergency happened, I tried filing for a refund on cancellation of trips. I notified them and submitted full details to them about what happened. The good thing about them was that I could send my claims online. It was free from the hassle – I did not need to visit their office immediately after returning to Australia. Submitting online was like creating a ticket that would place your claims in the queue already before providing the complete documents. I would recommend Zoom because of the ease of the process. The refund also was released after about three weeks...Read More
My husband and I availed the travel insurance of Zoom after one of my closest friends shared with us their experience. At first, I thought reimbursing expenses would be a tedious process, and it would take time for the refund to be available. When my husband and I had our Asian cruise, and an emergency happened, I tried filing for a refund on cancellation of trips. I notified them and submitted full details to them about what happened. The good thing about them was that I could send my claims online. It was free from the hassle – I did not need to visit their office immediately after returning to Australia. Submitting online was like creating a ticket that would place your claims in the queue already before providing the complete documents. I would recommend Zoom because of the ease of the process. The refund also was released after about three weeks.
70 comment on this review
I am happy with my travel insurance policy under Zoom because of my experience with them. One of my belongings got stolen during my trip to New Delhi. It was my iPad, the one that was the latest release. When I noticed that I lost my iPad, I immediately went to their police station to file a report. I called up Zoom and informed them about what happened. Despite frantically telling them what happened, the insurance representative was very calm when she talked to me. She explained to me the process and what I should do and comply with me to be able to get the refund altogether. I was also glad about my decision to upgrade my cover because it also increased the limit of the amount, and I avoided the impact of depreciation. I was able to get a refund a few weeks after our engagement. I would suggest others to get a travel insurance policy from Zoom...Read More
I am happy with my travel insurance policy under Zoom because of my experience with them. One of my belongings got stolen during my trip to New Delhi. It was my iPad, the one that was the latest release. When I noticed that I lost my iPad, I immediately went to their police station to file a report. I called up Zoom and informed them about what happened. Despite frantically telling them what happened, the insurance representative was very calm when she talked to me. She explained to me the process and what I should do and comply with me to be able to get the refund altogether. I was also glad about my decision to upgrade my cover because it also increased the limit of the amount, and I avoided the impact of depreciation. I was able to get a refund a few weeks after our engagement. I would suggest others to get a travel insurance policy from Zoom.
784 comment on this review
It was winter when we visited Japan last year. Because Sapporo is known for its activities during winter and we had already planned to visit it, I bought travel insurance with an optional benefit on winter sports activity. We did the usual activities – ice skating, recreational skiing, snowboarding, and snowmobiling. It was fun! But I, unfortunately, had a slip. My leg got injured, though it was a minor one. Good thing, I bought a very comprehensive insurance policy. A representative from Zoom Travel Insurance Company asked me a few details of my activity there. He positively informed me that my plan covered the events that I did. I received my insurance claims on time. I paid a reasonable additional premium, but it was good because it covered my minor accident. The insurance also included the changes in the itinerary that resulted in the cancellation of tour packages. Thank you, Zoom...Read More
It was winter when we visited Japan last year. Because Sapporo is known for its activities during winter and we had already planned to visit it, I bought travel insurance with an optional benefit on winter sports activity. We did the usual activities – ice skating, recreational skiing, snowboarding, and snowmobiling. It was fun! But I, unfortunately, had a slip. My leg got injured, though it was a minor one. Good thing, I bought a very comprehensive insurance policy. A representative from Zoom Travel Insurance Company asked me a few details of my activity there. He positively informed me that my plan covered the events that I did. I received my insurance claims on time. I paid a reasonable additional premium, but it was good because it covered my minor accident. The insurance also included the changes in the itinerary that resulted in the cancellation of tour packages. Thank you, Zoom.
263 comment on this review
I was pregnant for 12 weeks already when my boss asked me to go to Malaysia for a conference. After seeking approval from the doctor, I immediately packed my bags, booked a ticket and hotel, and went straight to the airport. I got myself a travel insurance policy from Zoom because my boss did not give me any. When I was in Malaysia, my sugar level went up and suffered from symptoms of apparently gestational diabetes. Because they rushed me to the hospital, I had to pay for the medical bills, including doctor’s fees. But, upon checking with Zoom, they covered this since it was part of my insurance policy. I knew that it was something that could happen to me, considering that I was pregnant. One of the Zoom’s personnel was also caring and asked me how I was, before letting me understand that my case fell into the inclusions. I was delighted with Zoom that they approved my claims. I would recommend Zoom to pregnant mothers like me, who either travel for work or leisure...Read More
I was pregnant for 12 weeks already when my boss asked me to go to Malaysia for a conference. After seeking approval from the doctor, I immediately packed my bags, booked a ticket and hotel, and went straight to the airport. I got myself a travel insurance policy from Zoom because my boss did not give me any. When I was in Malaysia, my sugar level went up and suffered from symptoms of apparently gestational diabetes. Because they rushed me to the hospital, I had to pay for the medical bills, including doctor’s fees. But, upon checking with Zoom, they covered this since it was part of my insurance policy. I knew that it was something that could happen to me, considering that I was pregnant. One of the Zoom’s personnel was also caring and asked me how I was, before letting me understand that my case fell into the inclusions. I was delighted with Zoom that they approved my claims. I would recommend Zoom to pregnant mothers like me, who either travel for work or leisure.
276 comment on this review
I want to share my positive experience with No Worries. I purchased extensive coverage from the said travel insurance company before my trip to Panama. When I was on the beaches of Panama, I had a fall from a significant rock formation that resulted in a fractured toe. I could not even walk because of the pain. I paid 100 AUD for medical treatment by a nearby hospital and an available medical specialist. Though I have health insurance back in Australia, it would not cover or pay for medical care abroad. No Worries insurance policy came in because of this problem. Having no travel insurance would be complicated. The insurance company did not also harass me to give the supporting files for my claim. I received the full reimbursement within three weeks. They were also very responsive to my queries and very well informed and professional. I am going to purchase an insurance policy from No Worries on my next trip...Read More
I want to share my positive experience with No Worries. I purchased extensive coverage from the said travel insurance company before my trip to Panama. When I was on the beaches of Panama, I had a fall from a significant rock formation that resulted in a fractured toe. I could not even walk because of the pain. I paid 100 AUD for medical treatment by a nearby hospital and an available medical specialist. Though I have health insurance back in Australia, it would not cover or pay for medical care abroad. No Worries insurance policy came in because of this problem. Having no travel insurance would be complicated. The insurance company did not also harass me to give the supporting files for my claim. I received the full reimbursement within three weeks. They were also very responsive to my queries and very well informed and professional. I am going to purchase an insurance policy from No Worries on my next trip.
218 comment on this review
No Worries worked fast on my claims that I filed. I had to travel to London four months ago because of a wedding I needed to attend. It was the wedding of my sister, who, at the age of 50, got married again. She got married to her ideal man. However, a typhoon hit the place where I had my stopover. My airline decided to cancel the flight and made me wait for two days before I could reach London. Because it was an important event that I could not miss, I went to another airline and booked several tickets to get to my destination. No Worries reimbursed me for the airline tickets I bought and the accommodation that I spent on the layovers. I realized that travel insurance is very vital because we do not know what might happen. With No Worries, the refund got distributed quickly with minimal follow-ups and paperwork requirements...Read More
No Worries worked fast on my claims that I filed. I had to travel to London four months ago because of a wedding I needed to attend. It was the wedding of my sister, who, at the age of 50, got married again. She got married to her ideal man. However, a typhoon hit the place where I had my stopover. My airline decided to cancel the flight and made me wait for two days before I could reach London. Because it was an important event that I could not miss, I went to another airline and booked several tickets to get to my destination. No Worries reimbursed me for the airline tickets I bought and the accommodation that I spent on the layovers. I realized that travel insurance is very vital because we do not know what might happen. With No Worries, the refund got distributed quickly with minimal follow-ups and paperwork requirements.
65 comment on this review
Someone stole my wallet containing my credit cards during my trip to Panama. Fortunately, the thief was not able to take my other valuables successfully. I still had enough cash, and my mobile phones were still with me. I filed a report to the hotel where I stayed, and they relayed it to the police in the country. Upon checking and since I got alerts, the theft already used my credit card before I was able to block it. I reviewed the policy of No Worries, contacted the insurance assistant, and understood that they could cover their illegal use of the card and the replacement fees. The whole process was prompt and efficient. I gave them supporting documents that expedited the assessment. The insurance assistant was also kind of asking questions. After a month, I was able to get the claims. I am sure I will use No Worries again on my future trips...Read More
Someone stole my wallet containing my credit cards during my trip to Panama. Fortunately, the thief was not able to take my other valuables successfully. I still had enough cash, and my mobile phones were still with me. I filed a report to the hotel where I stayed, and they relayed it to the police in the country. Upon checking and since I got alerts, the theft already used my credit card before I was able to block it. I reviewed the policy of No Worries, contacted the insurance assistant, and understood that they could cover their illegal use of the card and the replacement fees. The whole process was prompt and efficient. I gave them supporting documents that expedited the assessment. The insurance assistant was also kind of asking questions. After a month, I was able to get the claims. I am sure I will use No Worries again on my future trips.
175 comment on this review
Two months ago, I went to Madrid to visit some of their most famous spots. Unfortunately, during my museum visits, I had one of the worse gastric reflux. I wanted to have myself checked with a doctor. I called up No Worries because they boasted their partnership with other doctors and hospitals. Amazingly, they delivered – they asked me to go to an accommodating hospital, where their passionate doctor checked me up. Their partner hospital and doctors were excellent and easy to access for their services. I did not have to travel too far to get to an accredited facility. What was good also was it took them quite quickly to let me know the next steps. It was less of a hassle, and that gave me peace of mind. The expense was well worth it compared to not preparing for this at all. You would not know when you would need it; sometimes, these medical conditions would come at a surprise...Read More
Two months ago, I went to Madrid to visit some of their most famous spots. Unfortunately, during my museum visits, I had one of the worse gastric reflux. I wanted to have myself checked with a doctor. I called up No Worries because they boasted their partnership with other doctors and hospitals. Amazingly, they delivered – they asked me to go to an accommodating hospital, where their passionate doctor checked me up. Their partner hospital and doctors were excellent and easy to access for their services. I did not have to travel too far to get to an accredited facility. What was good also was it took them quite quickly to let me know the next steps. It was less of a hassle, and that gave me peace of mind. The expense was well worth it compared to not preparing for this at all. You would not know when you would need it; sometimes, these medical conditions would come at a surprise.
43 comment on this review
I like to go on adventure trips. I am a “you-only-live-once” type of Generation X person. Funny, but I think the millennials are my spirit animal. Kidding aside, I planned to scuba diving at one of the famous diving spots in the Philippines. My friend told me to avail of the offer of No Worries Travel Insurance; he said he had a good experience. Fortunately, I did too. When I lost my regulator (most probably it was stolen), I reported it to No Worries. They said they would cover it because of the package I availed – it was a package for people who would go into adventure sports. No worries would refund the value of the regulator, though I needed to factor in the depreciation. Also, No Worries advised me to rent a regulator from one of the nearby shops because they too would refund that. They had set everything already, and when I came back, a few weeks later, I had received the claims that I requested...Read More
I like to go on adventure trips. I am a “you-only-live-once” type of Generation X person. Funny, but I think the millennials are my spirit animal. Kidding aside, I planned to scuba diving at one of the famous diving spots in the Philippines. My friend told me to avail of the offer of No Worries Travel Insurance; he said he had a good experience. Fortunately, I did too. When I lost my regulator (most probably it was stolen), I reported it to No Worries. They said they would cover it because of the package I availed – it was a package for people who would go into adventure sports. No worries would refund the value of the regulator, though I needed to factor in the depreciation. Also, No Worries advised me to rent a regulator from one of the nearby shops because they too would refund that. They had set everything already, and when I came back, a few weeks later, I had received the claims that I requested.
94 comment on this review
I am 49 years old and bought comprehensive travel insurance from NoWorries. I have an existing condition that is gout. More than six months ago, I got diagnosed with gout because of the pain I felt. I took some medicines and had not encountered any pain since then. When I left for New Zealand, everything was okay. I was at my best and decided to do brisk walking in the morning to enjoy the gentle and fresh breeze of New Zealand. I went out of the porch, and as I stepped on my left foot, I felt a pang. It was again my gout. I went to see a local doctor and advised me about a lot of things. I had to cancel some plans, to change my itinerary, and to go back to Australia earlier because I had limited functionality. No Worries covered all expenses and charges. Had I not availed of their comprehensive insurance, I would not have enjoyed the trip despite the cancellations...Read More
I am 49 years old and bought comprehensive travel insurance from NoWorries. I have an existing condition that is gout. More than six months ago, I got diagnosed with gout because of the pain I felt. I took some medicines and had not encountered any pain since then. When I left for New Zealand, everything was okay. I was at my best and decided to do brisk walking in the morning to enjoy the gentle and fresh breeze of New Zealand. I went out of the porch, and as I stepped on my left foot, I felt a pang. It was again my gout. I went to see a local doctor and advised me about a lot of things. I had to cancel some plans, to change my itinerary, and to go back to Australia earlier because I had limited functionality. No Worries covered all expenses and charges. Had I not availed of their comprehensive insurance, I would not have enjoyed the trip despite the cancellations.
56 comment on this review
I booked a trip to Cairo because it was one of my bucket lists. I made a detailed itinerary and was already pretty excited about the journey. On the day of my flight, the lawyer of my friend contacted me and told me that I needed to stay in the country. I was about to receive a subpoena as a court witness for my friend's trial, who was in the detention center. I explained to him that my trip was all set, and I wanted to go on vacation. He suggested that I should get an insurance plan from Travel Insuranz so that I could cancel, and the expenses could be covered. I got one, and they immediately gave me my certificate and policy wording. I also was able to cancel and reschedule my trip, and they covered all the inevitable expenses. I am glad that I listened to him and attached myself with Travel Insuranz...Read More
I booked a trip to Cairo because it was one of my bucket lists. I made a detailed itinerary and was already pretty excited about the journey. On the day of my flight, the lawyer of my friend contacted me and told me that I needed to stay in the country. I was about to receive a subpoena as a court witness for my friend's trial, who was in the detention center. I explained to him that my trip was all set, and I wanted to go on vacation. He suggested that I should get an insurance plan from Travel Insuranz so that I could cancel, and the expenses could be covered. I got one, and they immediately gave me my certificate and policy wording. I also was able to cancel and reschedule my trip, and they covered all the inevitable expenses. I am glad that I listened to him and attached myself with Travel Insuranz.
22 comment on this review
I got involved in a motor accident in Cambodia last month. I rented a motorcycle for the convenience of traveling from one point to another. It was raining, and the pavement was a bit slippery, and an opposing vehicle almost rammed me. I swerved to avoid the car but instead hit one of the stalls in a nearby market. I immediately filed a report to their traffic management team and transportation department to document what happened. I then contacted Travel Insuranz in writing for the possible settlement with the owner of that stall. I thought at first that it would be a lengthy and tedious process. But to my surprise, they just asked for reasonable documents to support the claims. They also assured me that the accidental damage to that property was still under my policy. It was kind of them even to ask me if I was okay. I was glad that I partnered with them as they were kind yet professional...Read More
I got involved in a motor accident in Cambodia last month. I rented a motorcycle for the convenience of traveling from one point to another. It was raining, and the pavement was a bit slippery, and an opposing vehicle almost rammed me. I swerved to avoid the car but instead hit one of the stalls in a nearby market. I immediately filed a report to their traffic management team and transportation department to document what happened. I then contacted Travel Insuranz in writing for the possible settlement with the owner of that stall. I thought at first that it would be a lengthy and tedious process. But to my surprise, they just asked for reasonable documents to support the claims. They also assured me that the accidental damage to that property was still under my policy. It was kind of them even to ask me if I was okay. I was glad that I partnered with them as they were kind yet professional.
52 comment on this review
Travel Insuranz is true to its tagline, "Don't Worry, Just Travel." We visited Paris and ticked off things in the bucket list, such as seeing the Mona Lisa painting, the Eiffel Tower, and other architectural finds. As the wonders and beauty of Paris were marveling us, I felt a sharp pang on my right molar. It then became a throbbing pain that I could not just ignore. We contacted Travel Insuranz because I got worried at that time that they would not cover dental treatments. After all, not all travel insurance companies offered that. They said that I did not have to worry, and they referred to a dental clinic nearby. I had my supposedly perfect teeth checked by the dentist, and she said that I needed to have a root canal procedure because my molar got infected. Sad! But gladly, the Travel Insuranz approved a refund related to the amount in the policy I bought. Thanks to Travel Insuranz for the hassle-free trip!..Read More
Travel Insuranz is true to its tagline, "Don't Worry, Just Travel." We visited Paris and ticked off things in the bucket list, such as seeing the Mona Lisa painting, the Eiffel Tower, and other architectural finds. As the wonders and beauty of Paris were marveling us, I felt a sharp pang on my right molar. It then became a throbbing pain that I could not just ignore. We contacted Travel Insuranz because I got worried at that time that they would not cover dental treatments. After all, not all travel insurance companies offered that. They said that I did not have to worry, and they referred to a dental clinic nearby. I had my supposedly perfect teeth checked by the dentist, and she said that I needed to have a root canal procedure because my molar got infected. Sad! But gladly, the Travel Insuranz approved a refund related to the amount in the policy I bought. Thanks to Travel Insuranz for the hassle-free trip!
5 comment on this review
Travel Insuranz is synonymous with excellence. I had an emergency trip to Brazil, and I needed a comprehensive travel insurance package. A friend introduced me to Travel Insuranz. I reached out to them and bought the insurance package on the same day of my trip. After I settled everything, I got my certificate and policy wording right away through e-mail. They were that efficient! They also gave me the necessary contact details, which I found helpful and convenient. Unlike other insurance companies, I did not need to look for specific contact details because they shared everything with me. When I also had a minor change in the schedule during my trip, they could be contacted even in the wee hours. I requested for a refund because I had to cut my trip short again and go back immediately to Australia because of very personal matters. They were cooperative and told me that if I would give the necessary documents in full, I could get the claim in 10 business days – and it did. Way to go, Travel Insuranz...Read More
Travel Insuranz is synonymous with excellence. I had an emergency trip to Brazil, and I needed a comprehensive travel insurance package. A friend introduced me to Travel Insuranz. I reached out to them and bought the insurance package on the same day of my trip. After I settled everything, I got my certificate and policy wording right away through e-mail. They were that efficient! They also gave me the necessary contact details, which I found helpful and convenient. Unlike other insurance companies, I did not need to look for specific contact details because they shared everything with me. When I also had a minor change in the schedule during my trip, they could be contacted even in the wee hours. I requested for a refund because I had to cut my trip short again and go back immediately to Australia because of very personal matters. They were cooperative and told me that if I would give the necessary documents in full, I could get the claim in 10 business days – and it did. Way to go, Travel Insuranz.
7 comment on this review
I am not too fond of connecting flights. I went to Singapore four months ago for a connecting flight to Turkey. I was a bit excited at that time because it would be my first time to visit Turkey. However, sometimes good things come to an end; the airline that would bring me to Singapore got delayed. They had to do some preventive repairs and check. But, I missed my connecting flight to Turkey because of this. I reported this to Travel Insuranz and asked for help. To my surprise, my policy with Travel Insuranz gave me an option or assistance on the arrangement of the new flight. They gave me also support in getting the extra plane ride and the hotel to get on the earliest trip. I liked this because I didn't have to wait at the airport, but instead, they paid for it. Hence, I am sure that I would get Travel Insuranz on my next trip...Read More
I am not too fond of connecting flights. I went to Singapore four months ago for a connecting flight to Turkey. I was a bit excited at that time because it would be my first time to visit Turkey. However, sometimes good things come to an end; the airline that would bring me to Singapore got delayed. They had to do some preventive repairs and check. But, I missed my connecting flight to Turkey because of this. I reported this to Travel Insuranz and asked for help. To my surprise, my policy with Travel Insuranz gave me an option or assistance on the arrangement of the new flight. They gave me also support in getting the extra plane ride and the hotel to get on the earliest trip. I liked this because I didn't have to wait at the airport, but instead, they paid for it. Hence, I am sure that I would get Travel Insuranz on my next trip.
4 comment on this review
What I like about Travel Insuranz is that they consider my health as their top priority. In a remote town in Greece, I fell ill because of unknown reasons. I developed flu-like symptoms that would not go away despite using medicines. I went to their local medical facility for care, and they gave me ample treatment relative to the available services in that hospital. When I reported this to Travel Insuranz, their medical assistance team monitored my condition and arranged for me a transfer to a significant and better hospital. As the representative said, they want me to receive the best treatment with the utmost care. Apart from this, all other expenses incurred after getting admitted to the local hospital in Greece were considered Travel Insuranz. Amazingly, Travel Insuranz covered all of those. Their medical assistance even asked my condition after returning to Australia and after visiting their main office...Read More
What I like about Travel Insuranz is that they consider my health as their top priority. In a remote town in Greece, I fell ill because of unknown reasons. I developed flu-like symptoms that would not go away despite using medicines. I went to their local medical facility for care, and they gave me ample treatment relative to the available services in that hospital. When I reported this to Travel Insuranz, their medical assistance team monitored my condition and arranged for me a transfer to a significant and better hospital. As the representative said, they want me to receive the best treatment with the utmost care. Apart from this, all other expenses incurred after getting admitted to the local hospital in Greece were considered Travel Insuranz. Amazingly, Travel Insuranz covered all of those. Their medical assistance even asked my condition after returning to Australia and after visiting their main office.
4 comment on this review
I am sharing here my recent experience with Aami. I have long been dreaming of visiting Germany; it was my dream destination. Two months ago, I purchased an airline ticket and booked hotel accommodation in Berlin. I was pursuing my dream. I already drafted my itinerary in Berlin, and each day, I looked forward to spending my morning there. A month ago, coronavirus broke out in Italy, and my mom made me reconsider my trip since Germany was relatively close to Italy. I was very much eager to go despite the warning. Two weeks later, cases of such disease rose, and it frightened me. With my anxiety, I asked Aami to help me cancel and refund my prepaid expenses for this trip. They refused at first because it was too soon to cancel. But after explaining to them the implications of my journey, they gladly approved. They told me to ask the refund from the agencies where I made the reservation so that I could move the applicability of the travel insurance I brought from them. I appreciated that suggestion well because it helped me manage my finances as well...Read More
I am sharing here my recent experience with Aami. I have long been dreaming of visiting Germany; it was my dream destination. Two months ago, I purchased an airline ticket and booked hotel accommodation in Berlin. I was pursuing my dream. I already drafted my itinerary in Berlin, and each day, I looked forward to spending my morning there. A month ago, coronavirus broke out in Italy, and my mom made me reconsider my trip since Germany was relatively close to Italy. I was very much eager to go despite the warning. Two weeks later, cases of such disease rose, and it frightened me. With my anxiety, I asked Aami to help me cancel and refund my prepaid expenses for this trip. They refused at first because it was too soon to cancel. But after explaining to them the implications of my journey, they gladly approved. They told me to ask the refund from the agencies where I made the reservation so that I could move the applicability of the travel insurance I brought from them. I appreciated that suggestion well because it helped me manage my finances as well.
2 comment on this review
I lost my credit cards when I was in Amsterdam. I was in their public transportation when it happened. Before the banks that issued it blocked the stolen cards, the thief had already purchased items. Along with the credit cards was my passport. Hence I could not fly home. I contacted Aami and asked for help. I told them what happened, and submitted to them a written report of what happened. The police duly noted this report in the area. Aami immediately reached out to the issuer of the passport to inform them about what to me. Regarding my other belongings, such as credit cards, they also reached the bank and negotiated for a reversal. Thankfully, the bank agreed because a third-party was involved in attesting. If not for Aami, I would not have known what to do next because I was traumatized by what happened to me. Thank you, and a good job, Aami...Read More
I lost my credit cards when I was in Amsterdam. I was in their public transportation when it happened. Before the banks that issued it blocked the stolen cards, the thief had already purchased items. Along with the credit cards was my passport. Hence I could not fly home. I contacted Aami and asked for help. I told them what happened, and submitted to them a written report of what happened. The police duly noted this report in the area. Aami immediately reached out to the issuer of the passport to inform them about what to me. Regarding my other belongings, such as credit cards, they also reached the bank and negotiated for a reversal. Thankfully, the bank agreed because a third-party was involved in attesting. If not for Aami, I would not have known what to do next because I was traumatized by what happened to me. Thank you, and a good job, Aami.
0 comment on this review
Aami’s cancellation policy is very comprehensive. When my trip got canceled because of an organized labor strike that closed a road in Jakarta, I called Aami and asked if they could give me accommodation. They said that my travel insurance plan covered this and that I could claim it after my return to Australia. I was also able to claim the travel agent’s cancellation fee because of what happened. They also made me rebook my flight for free, with my airline of choice. I filed everything online, which was convenient. I continued the process in Australia, but, to my surprise, they released the total refund ten business days after our last engagement. Their representative also seemed to be oriented with customer service because he kept on asking if I had anything else in mind. I would recommend Aami to my colleagues and would still get a package from them on my next trip...Read More
Aami’s cancellation policy is very comprehensive. When my trip got canceled because of an organized labor strike that closed a road in Jakarta, I called Aami and asked if they could give me accommodation. They said that my travel insurance plan covered this and that I could claim it after my return to Australia. I was also able to claim the travel agent’s cancellation fee because of what happened. They also made me rebook my flight for free, with my airline of choice. I filed everything online, which was convenient. I continued the process in Australia, but, to my surprise, they released the total refund ten business days after our last engagement. Their representative also seemed to be oriented with customer service because he kept on asking if I had anything else in mind. I would recommend Aami to my colleagues and would still get a package from them on my next trip.
28 comment on this review
Our family usually travels. During our last trip, my husband and I went with my son, Lucas, to Tokyo to visit famous places like the Tokyo Tower and dine at places Ichiran. Lucas was only 17 years at that time. Something happened. We brought my husband to the hospital because of the discomfort that he felt. We canceled other plans like visiting Osaka, even if we purchased airline tickets and hotel accommodation for it. I checked with Aami my options, and they told me the steps that I needed to take. I was also required to comply with the required documents. They also helped me find their partner hospital in Japan. I told them that I was with my son, Lucas, who was only 17 years old. They gladly offered me the child care support, and that I did not have to pay anything besides because the plan that we bought was comprehensive. I thanked them enough for helping me in that hard situation...Read More
Our family usually travels. During our last trip, my husband and I went with my son, Lucas, to Tokyo to visit famous places like the Tokyo Tower and dine at places Ichiran. Lucas was only 17 years at that time. Something happened. We brought my husband to the hospital because of the discomfort that he felt. We canceled other plans like visiting Osaka, even if we purchased airline tickets and hotel accommodation for it. I checked with Aami my options, and they told me the steps that I needed to take. I was also required to comply with the required documents. They also helped me find their partner hospital in Japan. I told them that I was with my son, Lucas, who was only 17 years old. They gladly offered me the child care support, and that I did not have to pay anything besides because the plan that we bought was comprehensive. I thanked them enough for helping me in that hard situation.
217 comment on this review
My luggage got maliciously damaged upon my return from Vietnam. I immediately reported it to the airport officials and sought for damage claims from Aami. They asked if I did take care of my luggage and that the damage was not there before. Thankfully, I got some photos of my bags. I know it is weird, but I am the person who often doubts about and always thinks anything can happen. So I regularly take photos of luggage before heading out and even before dropping it in any check-in counter. I submitted this to Aami as further proof that everything was okay before it arrived in Australia. It took time before Aami approved the damage claim request. Six business days after I applied, I made a follow-through and asked one of their representatives the status. She said it was still for approval. Two days after, the refund was released. Somehow I could say that they were efficient despite their usual strictness...Read More
My luggage got maliciously damaged upon my return from Vietnam. I immediately reported it to the airport officials and sought for damage claims from Aami. They asked if I did take care of my luggage and that the damage was not there before. Thankfully, I got some photos of my bags. I know it is weird, but I am the person who often doubts about and always thinks anything can happen. So I regularly take photos of luggage before heading out and even before dropping it in any check-in counter. I submitted this to Aami as further proof that everything was okay before it arrived in Australia. It took time before Aami approved the damage claim request. Six business days after I applied, I made a follow-through and asked one of their representatives the status. She said it was still for approval. Two days after, the refund was released. Somehow I could say that they were efficient despite their usual strictness.
7 comment on this review
I woke up on the wrong side of the bed one day on one of my trips. I visited Boracay late last year to spend some time with my fiancée. It was both our first time in the Philippines and especially in Boracay. I got food poisoned. I was rushed to the hospital to seek medical attention. My fiancée contacted our Aami since we got ourselves travel insurance. They asked for my current status and offered to find a medical facility for me within the area, to which we refused because we were already in the hospital. They also assured my fiancé that they were going to make a direct payment of hospital bills on our behalf to the hospital where I was. It was convenient and, at the same time, helping me. I appreciated that service of Aami because it was all just my fiancé. Thank you that you were with us in that trying time...Read More
I woke up on the wrong side of the bed one day on one of my trips. I visited Boracay late last year to spend some time with my fiancée. It was both our first time in the Philippines and especially in Boracay. I got food poisoned. I was rushed to the hospital to seek medical attention. My fiancée contacted our Aami since we got ourselves travel insurance. They asked for my current status and offered to find a medical facility for me within the area, to which we refused because we were already in the hospital. They also assured my fiancé that they were going to make a direct payment of hospital bills on our behalf to the hospital where I was. It was convenient and, at the same time, helping me. I appreciated that service of Aami because it was all just my fiancé. Thank you that you were with us in that trying time.
81 comment on this review
I was supposed to go on vacation two months ago, but a medical emergency happened to me. I had to see my doctor because I developed severe allergies from my medicines. Thankfully, I availed the travel insurance of Kogan in trip cancellation. The insurance company acknowledged my request after filing it and well-understood my concern. The insurance representative helped me, answered my queries, and informed me on how to go about the process. I liked that I had peace of mind because they handled my case professionally. I gave them the necessary documents, which were not too many. When I asked for the status, they promptly gave me a reply. I was able to contact them quickly. They approved my claim request, which I got after about a month. The overall experience was great. I would recommend this to other travelers who need peace of mind in case an emergency comes in...Read More
I was supposed to go on vacation two months ago, but a medical emergency happened to me. I had to see my doctor because I developed severe allergies from my medicines. Thankfully, I availed the travel insurance of Kogan in trip cancellation. The insurance company acknowledged my request after filing it and well-understood my concern. The insurance representative helped me, answered my queries, and informed me on how to go about the process. I liked that I had peace of mind because they handled my case professionally. I gave them the necessary documents, which were not too many. When I asked for the status, they promptly gave me a reply. I was able to contact them quickly. They approved my claim request, which I got after about a month. The overall experience was great. I would recommend this to other travelers who need peace of mind in case an emergency comes in.
28 comment on this review
Purchasing travel insurance with AIG is like throwing money down the toilet! They do not hour legitimate insurance claims and use every trick in the book to get out of it. You think you are covered when you purchase a travel insurance policy but not with AIG. Stay away from them at all costs. Not worth the hassle! ..Read More
Purchasing travel insurance with AIG is like throwing money down the toilet! They do not hour legitimate insurance claims and use every trick in the book to get out of it. You think you are covered when you purchase a travel insurance policy but not with AIG. Stay away from them at all costs. Not worth the hassle!
523 comment on this review
Purchasing travel insurance with AIG is like throwing money down the toilet! They do not honor legitimate insurance claims and use every trick in the book to get out of it. You think you are covered when you purchase a travel insurance policy but not with AIG. Stay away from them at all costs. Not worth the hassle! ..Read More
Purchasing travel insurance with AIG is like throwing money down the toilet! They do not honor legitimate insurance claims and use every trick in the book to get out of it. You think you are covered when you purchase a travel insurance policy but not with AIG. Stay away from them at all costs. Not worth the hassle!
1282 comment on this review
I was supposed to go on vacation two months ago, but a medical emergency happened to me. I had to see my doctor because I developed severe allergies from my medicines. Thankfully, I availed the travel insurance of Kogan in trip cancellation. The insurance company acknowledged my request after filing it and well-understood my concern. The insurance representative helped me, answered my queries, and informed me on how to go about the process. I liked that I had peace of mind because they handled my case professionally. I gave them the necessary documents, which were not too many. When I asked for the status, they promptly gave me a reply. I was able to contact them quickly. They approved my claim request, which I got after about a month. The overall experience was great. I would recommend this to other travelers who need peace of mind in case an emergency comes in...Read More
I was supposed to go on vacation two months ago, but a medical emergency happened to me. I had to see my doctor because I developed severe allergies from my medicines. Thankfully, I availed the travel insurance of Kogan in trip cancellation. The insurance company acknowledged my request after filing it and well-understood my concern. The insurance representative helped me, answered my queries, and informed me on how to go about the process. I liked that I had peace of mind because they handled my case professionally. I gave them the necessary documents, which were not too many. When I asked for the status, they promptly gave me a reply. I was able to contact them quickly. They approved my claim request, which I got after about a month. The overall experience was great. I would recommend this to other travelers who need peace of mind in case an emergency comes in.
697 comment on this review
Worst experience to file claim. the claim agent asked for unnecessary documents just to avoid paying the claim and worse, the claim agent requested me to provide information I already submitted. The claim agent sent me on a wild good chase to get unnecessary documents and information from the airline and travel agent (this costs me about $400 to call them as we are overseas) just to deny my claim.Worst of all, the insurer deducted taxes for our flights (about $1800) and said we should claim it from travel agent where I already gave document that the travel agent policy is FULL FORFEITURE of the fare including taxes.Zoom Insurance will try to avoid paying any claim at all costs even when you have a valid claim.DO NOT BUY TRAVEL INSURANCE FROM THEM..Read More
Worst experience to file claim. the claim agent asked for unnecessary documents just to avoid paying the claim and worse, the claim agent requested me to provide information I already submitted. The claim agent sent me on a wild good chase to get unnecessary documents and information from the airline and travel agent (this costs me about $400 to call them as we are overseas) just to deny my claim.Worst of all, the insurer deducted taxes for our flights (about $1800) and said we should claim it from travel agent where I already gave document that the travel agent policy is FULL FORFEITURE of the fare including taxes.Zoom Insurance will try to avoid paying any claim at all costs even when you have a valid claim.DO NOT BUY TRAVEL INSURANCE FROM THEM
80 comment on this review
Ok so we overseas and due to circumstances out of our control have to stay longer....woolworths says... no sorry you only get covered if you arw in your home country or new zealand! And...on top of that...we cant even extend our insurance because they have made it that yoi cant extend while your overseas! Plus...went to make a claim and their internet site is broken! And keeps telling me my details are not correct..thou they are!! Seriously bad...Read More
Ok so we overseas and due to circumstances out of our control have to stay longer....woolworths says... no sorry you only get covered if you arw in your home country or new zealand! And...on top of that...we cant even extend our insurance because they have made it that yoi cant extend while your overseas! Plus...went to make a claim and their internet site is broken! And keeps telling me my details are not correct..thou they are!! Seriously bad.
16803 comment on this review
Had to book last minute travel insurance, the coverage offered was at a competitive price and interestly enough offered better benefit limits and was delighted with the hassle free claims process for my stolen goods whilst overseas. Thanks guys!! ..Read More
Had to book last minute travel insurance, the coverage offered was at a competitive price and interestly enough offered better benefit limits and was delighted with the hassle free claims process for my stolen goods whilst overseas. Thanks guys!!
22 comment on this review
When our overseas transport, our flight, was delayed, it meant that we would not arrive on time. We caught the next flight possible. this is the response. first uploaded receipts - they said they did not get them emailed PDF's and JPG's - they said unable to open them recompiled with alternate programs - they accepted them Section 13 Alternate Transport Expenses, states “We will pay your Reasonable additional travel expenses to reach a wedding, funeral, conference, sporting event or prepaid travel/tour arrangements on time if your scheduled overseas transport is cancelled, delayed, shortened or diverted and that means you would not arrive on time. Our prepaid travel/tour arrangement was to arrive in Brisbane, prepaid on the 1/9/2018. they replied "We appreciate you wanted to return home from your trip on time, however, arriving home is not a planned event" then " Pre-booked tour arrangements in this instance refer to tours provided by tour operated by tour companies and guides. Self guided arrangements are not considered tours." They constantly quote words that are not in their PDS or refer you sections that mean where you don’t meet the criteria. they try to discourage you off from claiming. ..Read More
When our overseas transport, our flight, was delayed, it meant that we would not arrive on time. We caught the next flight possible. this is the response. first uploaded receipts - they said they did not get them emailed PDF's and JPG's - they said unable to open them recompiled with alternate programs - they accepted them Section 13 Alternate Transport Expenses, states “We will pay your Reasonable additional travel expenses to reach a wedding, funeral, conference, sporting event or prepaid travel/tour arrangements on time if your scheduled overseas transport is cancelled, delayed, shortened or diverted and that means you would not arrive on time. Our prepaid travel/tour arrangement was to arrive in Brisbane, prepaid on the 1/9/2018. they replied "We appreciate you wanted to return home from your trip on time, however, arriving home is not a planned event" then " Pre-booked tour arrangements in this instance refer to tours provided by tour operated by tour companies and guides. Self guided arrangements are not considered tours." They constantly quote words that are not in their PDS or refer you sections that mean where you don’t meet the criteria. they try to discourage you off from claiming.
4 comment on this review
I always use itrek when going on holiday, i have not yet put through a claim with them but their policy pricing is very competitive...Read More
I always use itrek when going on holiday, i have not yet put through a claim with them but their policy pricing is very competitive.
19 comment on this review
I had my bag stolen at Hanoi's Noi Ba airport which had my passport, laptop & cash in it. The claims process with Woolworths was lengthy & at first they tried to pay out my claim in a gift card which i was not interested in. They ended up paying out the claim in full, the process took around 4 weeks in total...Read More
I had my bag stolen at Hanoi's Noi Ba airport which had my passport, laptop & cash in it. The claims process with Woolworths was lengthy & at first they tried to pay out my claim in a gift card which i was not interested in. They ended up paying out the claim in full, the process took around 4 weeks in total.
2 comment on this review
Have been using TID for years. I have made a few claims with them which have been pain free. The claims to take a few weeks to process but they are super helpful, especially when it came to my claim when the Volcano eruption. Love their app too...Read More
Have been using TID for years. I have made a few claims with them which have been pain free. The claims to take a few weeks to process but they are super helpful, especially when it came to my claim when the Volcano eruption. Love their app too.
23 comment on this review
Basically, dragged out my claim for more than 3 months. I did finally get my claim processed, but they made me jump through so many hoops...Read More
Basically, dragged out my claim for more than 3 months. I did finally get my claim processed, but they made me jump through so many hoops.
1 comment on this review
I always use Columbus when travelling. Thankfully haven't had to put in a claim yet, but they make it very easy to get insurance...Read More
I always use Columbus when travelling. Thankfully haven't had to put in a claim yet, but they make it very easy to get insurance.
3 comment on this review
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